THE YESTER-YEARS
Before 1900s
1900s
1918s - 1930s
1950s
1970 - 1990s
2000s
TODAY - 2016
FUTURE - 2016 and Beyond
Some common customers’ expectations from courier companies today
Same-day pickup and delivery
According to BI
Intelligence, a research service from Business Insider as well as on Business
Insider Singapore, 4 in 10 shoppers said they would use same-day delivery if
they didn’t have enough time. The most common same-day delivery shopper fits a
very specific profile — millennial, highly likely to be male, urban-dwelling,
and young. The products people want delivered same-day are also fairly niche.
Clearly-defined
delivery dates and timing
According to
worldwide express freight company UPS, 50% of online shoppers abandoned their
shopping carts because of long delivery lead times or when the retailer does
not provide a clearly-defined delivery date and timing.
Speed,
convenience and transparency
More consumers are
turning to third-party delivery rather than going directly through a brand or
retailer. Speed, convenience and transparency emerged as the top main factors
which consumers are looking for when it comes to engaging a courier service. Delivery
transparency in the form of location tracking, knowing the names and vehicle
number of the couriers, as well as immediate recipient acknowledgement are
highly favoured by today’s consumers. According to a survey by Scurri, 53% of
shoppers expects delivery to be within 3 hours.
Pricing
According to a customer
experience research done by Acquity Group of Accenture Digital, 64% of
consumers said they are willing to pay a premium in exchange for faster
delivery.What other
expectations do you have as a consumer?
What are some of your courier experiences? Share them with us in the comments section below!
What are some of your courier experiences? Share them with us in the comments section below!
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