New Growth In E-commerce Helps Generate Even More Courier Deliveries? You Bet It!

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THE GREAT PHENOMENA: Massive growth of the e-commerce industry in recent years has helped to drive the courier industry into an equally impressive state, with Accenture’s research projections indicating 9% growth annually and reaching $343 billion globally by 2020.

Is the new growth in e-commerce helping to generate even more courier deliveries?  It sure sounds like it and we do like the way how these new growths are helping courier businesses like us pave way to greater success!

Where There’s New Growth, There’s Always New Trends

Time and again, we have learnt from experience that there will always come a moment when a particular industry reaches its bottleneck. And before you can see any new growth, you will have to first set some new trends (hey dude, you can’t expect growth to just fall from the sky suddenly, right?).

Regardless, every industry will present its own unique opportunities and challenges. From choosing a product, evaluating it, validating the market, sourcing inventory, building your brick-and-motar store/online storefront, marketing and fulfilment, there’s always a lot to learn.

To understand how new growths in e-commerce actually help generate even more sending for the courier industry, our Zap Delivery’s editorial peeps have delved deep to check out the winning factors in sights!  

Here are some of their top insights:

Setting The Great New Trend

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There’s no doubt that businesses today want to see a complete sending solution that can manage the challenges they face every day: variations in sending volumes, more precise data quality on deliveries and delivery performance, real-time pick-up notifications, delivery tracking, late delivery notifications, end-to-end sending analytics, and streamlined, consolidated payment terms. This is even more critical as the cost of sending edges up.

This insight is also fuelled by technology advances such as mobile devices.

With the mobile device increasingly becoming an essential part of the customer’s shopping journey, we are also fast approaching a stage where mobile technology are offering e-commerce business owners a channel that creates perfect synergy between smooth checkout, upgraded payment options and better delivery experiences.

And in order to create this perfect synergy, e-commerce business owners and entrepreneurs are gradually shifting their focus to rising retail trends like Omni-Channel Retailing and Integrated Parcel Delivery Service. Though not new (in other parts of the world), these rising trends in the local e-commerce industry and B2C deliveries present an opportunity for courier companies to increase their own market via e-commerce and direct-to-customer options.

The Rise of Omni-Channel Retailing and Integrated Parcel Delivery Service

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Flexible fulfilment, customer maxima.

Where there’s e-commerce, there’s a courier. Omni-Channel Retailing allows both brick-and-motar and e-commerce retailers alike to identify what matters most to their customers, come up with initial product ideas, engage in very quick cursory search to determine if the products are worth looking into further, and then introducing those capabilities and products in a gradual, considered manner with corresponding investments in integrated parcel delivery services to create a frictionless shopping experience.

Deep Integration Of Delivery Services With E-Commerce And Mobile Commerce Platforms Helps Boost The Courier Industry

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Creating an integrated parcel delivery market is one of the principal conditions for expansion in the e-commerce industry.

However, that does not mean that the courier industry offers no contributions of its own. With the courier industry’s growth also fuelled by technological innovations and practical courier solutions, a landscape for new growth is expected to similarly evolve (just think about the delivery and shipping options you see on e-commerce websites).

When a courier company implements practical courier integration moves through deep integration of delivery services with e-commerce and mobile commerce platform, both the e-commerce owner and courier company essentially possess a powerful tool to succeed in this retail space.

There you have it – endless business opportunities in deliveries and customers who receive their purchases.

Joint Alternative Dispute Resolution Schemes A Win-Win For Both E-commerce And Courier Industries

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People expect to get the goods on time, undamaged and need the pricing and terms and conditions to be transparent. Apart from improving the quality of delivery via full traceability of delivery status and an efficient system of handling returns and complaints, traders and delivery operators are gradually seeking more practical and efficient delivery solutions by participating in joint alternative dispute resolution schemes.

This important cooperation not only allows both the trader and delivery operator to have a set of standardised industry protocols to fall back on when resolving issues related to goods damage, parcel loss and returns of deliveries, but also offers consumers an undisputable guarantee of responsibility for the parcel and its delivery between trader and deliverer, which in turn help increase volumes of sending in the e-commerce industry.

CONNECT WITH ZAP DELIVERY FOR FAST CORPORATE DELIVERIES TODAY!

Looking for a reliable courier company which can help you deliver your customers’ parcels? We can definitely help put smiles on your customers with our super fast and trackable deliveries! Contact our Zap Delivery Corporate Sales Managers for a discussion and we will take care of all your delivery needs!

This post is brought to you by Zap Delivery.